Return & Cancellation Policy

Effective date: 7 September 2026

1. Cancellation before procurement or dispatch

Request cancellation immediately using the order or enquiry reference. A cancellation is effective only when confirmed by authorised staff. Standard items may be cancellable before procurement, allocation or dispatch. Special-order, project, cut-length, configured or customer-approved procurement items may become non-cancellable once procurement or preparation begins, except where mandatory law requires otherwise.

2. Wrong, damaged, short or mismatched items

For faster investigation, report the issue within 24 hours after delivery. Provide the reference, affected quantity, packaging condition and photographs where practical. Keep the item and packaging available for inspection. Do not install or energise an item reported as wrong or damaged.

3. Defective, deficient, spurious, misdescribed or late items

Nothing in this policy permits refusal of a return, replacement or refund where goods or services are defective, deficient or spurious, do not match the advertised or agreed characteristics, or are delivered later than the stated schedule, except where a late delivery resulted from force majeure or where another lawful exception applies.

4. Change-of-mind requests

Change-of-mind returns are not automatically accepted. Opened, installed, energised, damaged, cut-length, configured, special-order or project-procured electrical products may be refused unless return is required by law or approved in writing.

5. Return authorisation and inspection

Do not send goods back without written return instructions. Approved goods must be returned in the stated condition, with accessories, labels and packaging where applicable. After inspection, the resolution may be replacement, correction, repair support, credit or refund depending on the issue, product condition, manufacturer process and applicable law.

6. Refund control

Only authorised Finance or administrative staff may process refunds. Refund timing and method are communicated after approval and may depend on banks or payment providers. A refund is not approved merely because a return request was submitted.

7. Consumer rights

This policy does not remove mandatory rights available under applicable consumer law.

8. Contact

Email: raghavendravenkatesh1@gmail.com
Phone/WhatsApp: +91 84318 77469